The shortest path to exceeding expectations doesn't generally pass through meeting expectations.

I can't tell you how much time is spent worrying about decisions that don't matter. To just be able to make a decision and see what happens is tremendously empowering, but that means you have to set up the situation such that when something does go wrong, you can fix it.

When a manager asks for hard data, that's usually just his way of saying no.

What is simplicity? Simplicity is the shortest path to a solution.

There's been an awful lot of discussion about what is or isn't simple, and people have gotten a pretty sophisticated notion of simplicity, but I'm not sure it has helped.

The best way to get the right answer on the Internet is not to ask a question, it's to post the wrong answer.

I don't claim to be a methodologist, but I act like one only because I do methodology to protect myself from crazy methodologists.