Understand the "Pygmalion Effect": Leaders should always expect the very best of those around them. They know that people can change and grow.

People who know what they want and why they want it, and have the skills to communicate that to others in a way that gains support

Government is like an onion. To understand it, you have to peel through many different layers. Most outsiders never get beyond the first or second layer.

The factory of the future will have only two employees, a man and a dog. The man will be there to feed the dog. The dog will be there to keep the man from touching the equipment.

Leaders are people who do the right thing: managers are people who do things right. Both roles are crucial, but they differ profoundly. I often observe people in top positions doing wrong things well.

Great groups deliver great results. And for everyone involved in a great group, great work is its own reward.

Recognize and respect mutual self-interests, then build creative collaborations to serve them.