Great things are achieved by talented people who are absolutely convinced that they not only can but will achieve them.

Some of the strongest resistance to necessary change is the result of what Jim O'Toole has so aptly characterized as "the ideology of comfort and the tyranny of custom."

Recognize and respect mutual self-interests, then build creative collaborations to serve them.

Organizations have to come to grips with the fact that tests of adaptive capability aren't always pleasant. Learning can be a powerful emotional event, and organizations have to be cognizant of that. They must understand that those who complete high-quality executive education programs are going to see the organization with fresh eyes after they return. Those who re-enter the workplace filled with new enthusiasm and new ideas often find a chilly response on the part of their supervisors.

The American Heritage Dictionary defines crucible as "a place, time, or situation characterized by the confluence of powerful intellectual, social, economic, or political forces; a severe test of patience or belief; a vessel for melting material at high temperatures." A crucible was the vessel in which medieval alchemists attempted to turn base metals into gold. That the alchemists inevitably failed in their audacious attempts doesn't denigrate the power of the crucible as a metaphor for the circumstances that cause an individual to be utterly transformed.

Good leaders make people feel that they're at the very heart of things, not at the periphery.

Great groups give the lie to the remarkably persistent but incorrect notion that successful organizations are the lengthened shadow of a great woman or man. However, each great group has a strong leader. In fact, great groups and great leaders create each other.