Good leaders make people feel that they're at the very heart of things, not at the periphery.

Don't over-react to the trouble makers.

What makes a good follower? The single most important characteristic may well be a willingness to tell the truth. In a world of growing complexity leaders are increasingly dependent on their subordinates for good information, whether the leaders want to hear it or not. Followers who tell the truth and leaders who listen to it are an unbeatable combination.

People vary enormously in how they learn. Some learn through their eyes - by reading but also by responding to all kinds of visual information. Others learn mostly through their ears or touch or other senses.

If I were to give off-the-cuff advice to anyone trying to institute change, I would say, "How clear is the metaphor?"

Make sure you have someone in your life from whom you can get reflective feedback.

A leader is someone whose actions have the most profound consequences on other people's lives, for better or worse, sometime forever and ever.