Manage the dream: Create a compelling vision, one that takes people to a new place, and then translate that vision into a reality.

The manager administers; the leader innovates.

Success in management requires learning as fast as the world is changing.

If I were to give off-the-cuff advice to anyone trying to institute change, I would say, "How clear is the metaphor?"

Possess the "Nobel Factor": Possess and constantly demonstrate optimism, faith, and hope. They create choices. I am reminded of an ancient Chinese proverb: "That the birds of worry and care fly above your head, this you cannot change; but that they build nests in your hair, this you can prevent."

In order to serve its purpose, a vision has to be a shared vision.

Innovation- any new idea-by definition will not be accepted at first. It takes repeated attempts, endless demonstrations, monotonous rehearsals before innovation can be accepted and internalized by an organization. This requires courageous patience.