Manage the dream: Create a compelling vision, one that takes people to a new place, and then translate that vision into a reality.

If I were to give off-the-cuff advice to anyone trying to institute change, I would say, "How clear is the metaphor?"

In great groups, the right people always have the right job.

Understand stakeholder symmetry: Find the appropriate balance of competing claims by various groups of stakeholders.

Leadership has become a heavy industry. Concern and interest about leadership development is no longer an American phenomenon. It is truly global. Though I will probably be in less demand, I wanted to move on.

Every one of the geezers who continues to play a leadership role has one quality of overriding importance: neotony. The dictionary definition is that neotony, a zoological term, involves "the retention of youthful qualities throughout old age." It is more than merely retaining a youthful appearance, although that is often part of it. Neotony is the retention of all those wonderful qualities that we associate with youth: curiosity, playfulness, eagerness, fearlessness, warmth, energy.

Our tendency to create heroes rarely jibes with the reality that most nontrivial problems require collective solutions.