Being aloof, gruff, or stern never got anyone anywhere. Who wants to be treated like that? Certainly not you. And surely not the people you meet.

In every single job, in every single business, in every single profession - in whatever you do - there can be the satisfaction and the happiness that comes from knowing that what you do is important, that what you do makes a difference in the lives of the people you serve.

If you cheat, if your weights and measures are inaccurate, if your financial dealings are shoddy, if you take things that do not belong to you, you won't be able to hide it forever. People will find out. Then your reputation and your business will suffer, because people don't want to deal with someone who can't be trusted.

It's the same in the office, the lab, the factory. Employees and coworkers are more productive, more loyal - satisfied and happy - when they are treated fairly, decently, and with dignity than when they are used and taken for granted, when they feel like no more than a tiny cog in a giant corporate wheel.

Being aloof, gruff, or stern never got anyone anywhere. Who wants to be treated like that? Certainly not you. And surely not the people you meet.

Modern technology has conveniently provided a measuring stick by which you can determine whether or not you are conducting your business in an acceptable, ethical way. . . . You can ask yourself: How will I feel if my business dealings today are secretly recorded on a hidden video camera, and appear on this evening's television newscast for all to see?

Ancient wisdom offers . . . a simple yet profound formula to guide everyone who leads, anyone who aspires to leadership: 'Do justly, love mercy, and walk humbly.'