If our family was an airline, Mom was the hub and we were the spokes. You rarely went anywhere nonstop; you went via Mom, who directed the traffic flow and determined the priorities: which family member was cleared for takeoff or landing. Even my father was not immune to Mom's scheduling, though he was given more leeway than the rest of us.

As a reader, you’re often inside one or more character heads, so you know what they’re feeling, even if they can’t exactly say it, or they say it so obliquely that the other characters don’t catch it. Readers are frequently reminded of the gulf between what people say and what they mean, and such moments prod us to become more attuned to gesture, tone, and language.

But it takes so little to help people, and people really do help each other, even people with very little themselves. And it’s not just about second chances. Most people deserve an endless number of chances.

Evil almost always starts with small cruelties.

And my first item on each day's list is this: Wake up. If I can check that off, I've already done something and can get on with the business of living and trying to honor the memory of those I love who are no longer here.

You can truly miss characters. Not like you miss people, but you can still miss them.

You don't have to have one emotion at a time.