In many offices it could take several days to find a paper chart and some we'll never find. Ten percent of the paper records are never found. So you have this huge delay in time.

How many people, how many of us want to get on an airplane where you know only, only 20% of the pilots use the checklist? Why would you do that? I think we should be outraged because the technology is there, it's totally available. We're just not using it yet.

Tobacco farmers would say, "Look, I'm just trying to make a living and feed my family." Nevertheless, tobacco is incredibly harmful and kills people.

To be Canadian is to live in relative calm and with great dignity.

Reputation is what you have when you come to a new community; character is what you have when you go away.

A lot of patients you know if you haven't seen them for 6 months or a year, you won't remember what medicines they're on or what kind of problems they have. And you know I'd feel much better if I know a little bit about the patient before I walk in the room, so I won't be too surprised.

The main thing is that people see constant reports of break-ins on, on record systems and stolen financial data and social security records and so they'd think about you know what's going to prevent that happening with my medical records. And interestingly enough, patients are less worried about that than their doctors are.