Men and women want to do a good job, and if they are provided the proper environment, they will do so

Managers have traditionally developed the skills in finance, planning, marketing and production techniques. Too often the relations with their people have been assigned a secondary role. This is too important a subject not to receive first-line attention. In this regard we could learn much from the Japanese. We must reinvest in the human side of management.

Never try to take a fortified hill, especially if the Army on top is bigger than you are

There is a time and a place for creativity.

Creativity is an area in which younger people have a tremendous advantage, since they have an endearing habit of always questioning past wisdom and authority.

The job of a manager is to support his or her staff, not vice versa, and that begins by being among them.

Men and women want to do a good job, and if they are provided the proper environment, they will do so