The complaining customer represents a huge opportunity for more business.
When you stop planning and preparing . . . you stop winning.
What defines us is how well we rise after we fall.
Regardless of your past, your tomorrow is a clean slate.
Though I am not always responsible for what happens to me, I am responsible for how I handle what happens to me.
It makes no difference where you go, there you are. And it makes no difference what you have, there’s always more to want. Until you are happy with who you are, you will never be happy because of what you have.