Habits are funny things. What's funny, or rather tragic, is that bad habits are so predictable and avoidable. Despite this, there are people by the millions who insist on acquiring habits that are bad, expensive, and create problems. The habit they weren't going to get, got them!
Zig ZiglarStatistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Zig Ziglar