At 25, I was in the audience of my first professional speaker, Bob Bales. His presentation got my attention. I had never seen anyone having so much fun 'at work' and getting paid for it!

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

If you don't like your situation in life, don't fret or worry--do something about it. Worry less, and act more.

Today is the tomorrow you were optimistic about yesterday. What are you doing today to make tomorrow as rewarding as you had hoped today would be?

money is not everything but it ranks right up there with oxygen

Encouragement and hope are the two most powerful qualities any person can provide to others.

Look at the bright side no matter how old you are, you are younger than you'll ever be again.