When you make a promise, keep it.

There is no elevator to success, you have to take the stairs.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

In the blink of an eye everything can change. So forgive often and love with all your heart. You may not have that chance again.

Money won't make you happy... but everybody wants to find out for themselves.

By the mile it's a trial, but by the inch it's a cinch.

You become great by going small thing in a great way.