Motivation is the fuel, necessary to keep the human engine running.
If you are somebody to anybody, you're somebody.
A goal properly set is halfway reached.
You become great by going small thing in a great way.
I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.
A second chance doesn't mean anything if you haven't learned from your first mistake.