What you feed your mind determines your appetite.
It's not what you've got, it's what you use that makes a difference.
Until you are happy with who you are, you will never be happy with what you have.
Be firm on principle but flexible on method.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
The problem is not getting rid of fear, but using it properly.