Most small business owners are not particularly sophisticated business people. That's not a criticism; they're passionate about cutting hair or cooking food, and that's why they got in the business, not because they have an MBA.

Sainthood emerges when you can listen to someone's tale of woe and not respond with a description of your own.

Hire great people and give them freedom to be awesome.

Globally local commerce is a $12 to $14 trillion market. If we get 10 percent of that, we'll be very happy.

I'm just not used to talking that much about myself. It feels strange.

I've been very lucky, from the beginning. I've found that as long as you're fundamentally good - as long as you're not being bad to people - people give you a lot of room to be yourself, because being yourself is being honest. And that's what people want to see.

If you don't have those moments where you go too far, then you're probably not going far enough.