Most small business owners are not particularly sophisticated business people. That's not a criticism; they're passionate about cutting hair or cooking food, and that's why they got in the business, not because they have an MBA.

We can't be afraid to be weird.

If dandelions were hard to grow, they would be most welcome on any lawn.

When you think of couponing, you picture a mom cutting coupons out of the back of the newspaper.

Sainthood emerges when you can listen to someone's tale of woe and not respond with a description of your own.

If I ever thought I wasn't the right guy for the job, I'd be the first person to fire myself.

Globally local commerce is a $12 to $14 trillion market. If we get 10 percent of that, we'll be very happy.