Most small business owners are not particularly sophisticated business people. That's not a criticism; they're passionate about cutting hair or cooking food, and that's why they got in the business, not because they have an MBA.

Life is too short to be a boring company.

Hire great people and give them freedom to be awesome.

When you think of couponing, you picture a mom cutting coupons out of the back of the newspaper.

I never thought of myself as an entrepreneur before I started this. I just like to build things.

Sainthood emerges when you can listen to someone's tale of woe and not respond with a description of your own.

Most of the time, the things that really change the world exist for something fundamentally selfish and then the world-changing ends up being a side-effect of that.