Sainthood emerges when you can listen to someone's tale of woe and not respond with a description of your own.

If I ever thought I wasn't the right guy for the job, I'd be the first person to fire myself.

Most small business owners are not particularly sophisticated business people. That's not a criticism; they're passionate about cutting hair or cooking food, and that's why they got in the business, not because they have an MBA.

Once you have something so deeply infused in your culture and your brand, it would be very difficult to reverse that inertia if you wanted to.

Admit your errors before someone else exaggerates them.

Life is too short to be a boring company.

If you have a great business, if you're great at your craft people should be coming in there. It shouldn't be this secret.