If dandelions were hard to grow, they would be most welcome on any lawn.

Most small business owners are not particularly sophisticated business people. That's not a criticism; they're passionate about cutting hair or cooking food, and that's why they got in the business, not because they have an MBA.

If you have a great business, if you're great at your craft people should be coming in there. It shouldn't be this secret.

I've been very lucky, from the beginning. I've found that as long as you're fundamentally good - as long as you're not being bad to people - people give you a lot of room to be yourself, because being yourself is being honest. And that's what people want to see.

Sainthood emerges when you can listen to someone's tale of woe and not respond with a description of your own.

One of the challenges of innovation is figuring out how to wipe your mind clean about what you should be doing at any given moment, and not having a religious attachment to what's gotten you there thus far.

Most of the time, the things that really change the world exist for something fundamentally selfish and then the world-changing ends up being a side-effect of that.