I'm a great believer in particularly being alert to changes that change something, anything, by an order of magnitude, and nothing operates with the factors of 10 as profoundly as the Internet.

How well we communicate is determined not by how well we say things but how well we are understood.

E-Commerce is happening the way all the hype said it would. Internet deployment is happening. Broadband is happening. Everything we ever said about the Internet is happening. And it is very, very early. We can't even glimpse it's potential in changing the way people work and live.

In the first round of work simplification...you can reasonably expect a 30 to 50 percent reduction...To implement the actual simplification, you must question why each step is performed. Typically, you will find that many steps exist in your work flow for no good reason. Often they are there by tradition or because formal procedure ordains it, and nothing practical ordains it.

The boom was healthy too, even with its excesses. Because what this incredible valuation craze did was draw untold sums of billions of dollars into building the Internet infrastructure. The hundreds of billions of dollars that got invested in telecommunications, for example.

I believe in the value of paranoia. Business success contains the seeds of its own destruction. The more successful you are, the more people want a chunk of your business and then another chunk and then another until there is nothing left.

You need just the right amount of ambition . . . If you have too little ambition, you don't push or work hard. If you have too much ambition, you put yourself ahead of others, elbow them out of your way.