Make heroes out of the employees who personify what you want to see in the organization.

There are 3 billion women in the world who don't look like supermodels and only 8 that do.

I have always found that my view of success has been iconoclastic: success to me is not about money or status or fame, its about finding a livelihood that brings me joy and self-sufficiency and a sense of contributing to the world.

Traditionally, the role of the individual was to conform to the organization. In the future the organization will have to conform to the needs of the individual.

I believe that conventional marketing techniques are increasingly ineffective. Customers are hyped out. They have been overmarketed. They are becoming more cynical about the whole advertising and marketing process.

A great advantage I had when I started The Body Shop was that I had never been to business school.

Advertising beauty products is easy. All you have to do is revile your customers by creating a disease called getting older, and then provide a remedy which does not work.