A great advantage I had when I started The Body Shop was that I had never been to business school.

The next time you go shopping, demand more change.

My mother's bottom line was truth to her values. It meant bringing your heart and your humanity to work.

I run my company according to feminine principles, principles of caring, making intuitive decisions, not getting hung up on hierarchy or all those dreadfully boring business-school management ideas; having a sense of work as being part of your life, not separate from it; putting your labor where your love is; being responsible to the world in how you use your profits; recognizing the bottom line should stay at the bottom.

I wake up every morning thinking...this is my last day. And I jam everything into it. There's no time for mediocrity. This is no damned dress rehearsal.

Traditionally, the role of the individual was to conform to the organization. In the future the organization will have to conform to the needs of the individual.

Quite apart from anything else, my experience is trying to change things for the better makes you feel better, healthier. Humans are communicative animals: when you do good in a community, the benefits eventually get back to you.