Since the governments are in the pockets of businesses, who's going to control this most powerful institution? Business is more powerful than politics, and it's more powerful than religion. So it's going to have to be the vigilante consumer.

For me, campaigning and good business is also about putting forward solutions, not just opposing destructive practices or human rights abuses.

We can't have self-government without the self-confidence that is at the root of it.

There has been a real influence on young people, whose travel is experiential. For them, their values change when their experiences change; travel is like a university without walls.

I think the leadership of a company should encourage the next generation not just to follow, but to overtake. The duty of leadership is to put forward ideas, symbols, metaphors of the way it should be done, so that the next generation can work out new and better ways of doing the job. The complaint Gordon and I have is that we are not being overtaken by our staff. We would like to be able to say, "We can't keep up with you guys", but, it is not happening.

I'd have opened a bloody library if I'd wanted to be quiet.

You have to look at leadership through the eyes of the followers and you have to live the message. What I have learned is that people become motivated when you guide them to the source of their own power and when you make heroes out of employees who personify what you want to see in the organization.