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Entrepreneurs are visionaries - they see things other people don't see.
By creating conversation, we let our customers spread our message by word of mouth.
My argument is: keep the bloody bottom line at the bottom. That's where it should be.
One of the most intriguing things in management and in business is the role of storytelling - people need the anecdotes to do the work that they do.
I think it is completely immoral for a shop to trade in the middle of a community, to take money and make profits from that community and then ignore the existence of that community, its needs and problems.