I have zero tolerance for people who don't come completely prepared. I expect contribution, I expect attendance, and I expect directors to take trips and visit the company's programs.

Entire families work for Xerox.

The hardware business is all about per-unit manufacturing cost and functionality. The services business is less asset-intensive and more dependent on people.

Boards without women - blacklist those suckers. It's 2011. They've had the time - it's significant that they don't have women.

The day I was announced as CEO, I think the stock dropped another 20%.

My dad was an editor and a writer, and that's actually what I aspired to be.

I learned how to be a learner. When you get in a job, the tendency is to say, 'I've got to know it. I've got to give direction to others. I'm in this job because I'm better and smarter.' I always took a different view, that the key was to identify the people who really knew and learn from them.