Get face time with the customers.

An important mark of a good leader [is] to know you don’t know it all and never will.

I got a journalism degree. I started doing journalism - I interned at 'Cosmopolitan' magazine in the 1970s, which probably wasn't the best place for me, and I spent six or nine months freelancing. Anyway, I wasn't that good at it.

Boards without women - blacklist those suckers. It's 2011. They've had the time - it's significant that they don't have women.

Most of my career has been in sales. I spend 50% or more of my time with customers and employees, and I can't wait for it to be more than 50%.

One of the things we often miss in succession planning is that it should be gradual and thoughtful, with lots of sharing of information and knowledge and perspective, so that it's almost a non-event when it happens.

Something as simple as better breastfeeding could save a million children a year.