The hardware business is all about per-unit manufacturing cost and functionality. The services business is less asset-intensive and more dependent on people.

Boards without women - blacklist those suckers. It's 2011. They've had the time - it's significant that they don't have women.

You should be accumulating really great relationships throughout your career.

Good leadership is about the company's success, not your own.

Not everybody is created equal, and it's important for companies to identify those high potentials and treat them differently, accelerate their development and pay them more. That process is so incredibly important to developing first-class leadership in a company.

When I became CEO of Xerox 10 years ago, the company's situation was dire. Debt was mounting, the stock sinking and bankers were calling. People urged me to declare bankruptcy, but I felt personally responsible for tens of thousands of employees.

An important mark of a good leader [is] to know you don’t know it all and never will.