The day I was announced as CEO, I think the stock dropped another 20%.

One of the things we often miss in succession planning is that it should be gradual and thoughtful, with lots of sharing of information and knowledge and perspective, so that it's almost a non-event when it happens.

Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

Most of my career has been in sales. I spend 50% or more of my time with customers and employees, and I can't wait for it to be more than 50%.

Sustainable development is a proven catalyst for Xerox innovation.

If you're a global company you are going to have jobs overseas. The reality is if we start taxing those jobs at a rate that makes them noncompetitive in those markets, the reality is that we're going to lose business.

Get face time with the customers.