What do you really believe makes a difference in the company? For me it's really clear. It's about customers and employees. Everything else follows. If you take care of your customers and you have motivated employees, everything else follows.

You have to live the mission... love what you do.

Boards without women - blacklist those suckers. It's 2011. They've had the time - it's significant that they don't have women.

My dad was an editor and a writer, and that's actually what I aspired to be.

An important mark of a good leader [is] to know you don’t know it all and never will.

One of the things we often miss in succession planning is that it should be gradual and thoughtful, with lots of sharing of information and knowledge and perspective, so that it's almost a non-event when it happens.

Employees are a company's greatest asset - they're your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.