Customers require the effective integration of technologies to simplify their workflow and boost efficiency.

Employees are a company's greatest asset - they're your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.

When I became CEO of Xerox 10 years ago, the company's situation was dire. Debt was mounting, the stock sinking and bankers were calling. People urged me to declare bankruptcy, but I felt personally responsible for tens of thousands of employees.

Even under the most difficult circumstances you can have creative flexibility.

Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

I have zero tolerance for people who don't come completely prepared. I expect contribution, I expect attendance, and I expect directors to take trips and visit the company's programs.

My dad was an editor and a writer, and that's actually what I aspired to be.