Management problems are not respecters of the company organization, nor of the talents of the people appointed to solve them.

It is terribly important to appreciate that some things remain obscure to the bitter end.

Too close a view may interfere with one's grasp of an overall problem or concept.

The purpose of a system is what it does. There is after all, no point in claiming that the purpose of a system is to do what it constantly fails to do.

It is the concept of likelihood that a real understanding of probability resides, and we must learn how to measure it.

A slowly moving queue does not move uniformly. Rather, waves of motion pass down the queue. The frequency and amplitude of these waves is inversely related to the speed at which the queue is served.

Management problems are not respecters of the company organization, nor of the talents of the people appointed to solve them.