Policy-making, decision-taking, and control: These are the three functions of management that have intellectual content.

A slowly moving queue does not move uniformly. Rather, waves of motion pass down the queue. The frequency and amplitude of these waves is inversely related to the speed at which the queue is served.

The system of transportation is not coherent; it is not treated as integral. Roads compete with with railroads and airlines in chaotic fashion, and at immense cost to the nation.

If cybernetics is the science of control, management is the profession of control.

There is, then, a logical priority about the arrangements, and logic has nothing to do with time.

The strategies that managers employ are at least as important as the facilities at their disposal.

It is the concept of likelihood that a real understanding of probability resides, and we must learn how to measure it.