Policy-making, decision-taking, and control: These are the three functions of management that have intellectual content.

It is the concept of likelihood that a real understanding of probability resides, and we must learn how to measure it.

The purpose of a system is what it does. There is after all, no point in claiming that the purpose of a system is to do what it constantly fails to do.

If cybernetics is the science of control, management is the profession of control.

A slowly moving queue does not move uniformly. Rather, waves of motion pass down the queue. The frequency and amplitude of these waves is inversely related to the speed at which the queue is served.

Certain management policies-stretching of credit resources, for example-may lead to great progress in good conditions; but, like the Grand Prix car in comparison with the Land Rover, they may not be robust enough to survive when the going gets tough.

The strategies that managers employ are at least as important as the facilities at their disposal.