A slowly moving queue does not move uniformly. Rather, waves of motion pass down the queue. The frequency and amplitude of these waves is inversely related to the speed at which the queue is served.

A stochastic process is about the results of convolving probabilities-which is just what management is about, as well.

The system of transportation is not coherent; it is not treated as integral. Roads compete with with railroads and airlines in chaotic fashion, and at immense cost to the nation.

It is terribly important to appreciate that some things remain obscure to the bitter end.

The purpose of a system is what it does. There is after all, no point in claiming that the purpose of a system is to do what it constantly fails to do.

Policy-making, decision-taking, and control: These are the three functions of management that have intellectual content.

It is the concept of likelihood that a real understanding of probability resides, and we must learn how to measure it.