A slowly moving queue does not move uniformly. Rather, waves of motion pass down the queue. The frequency and amplitude of these waves is inversely related to the speed at which the queue is served.

It is the concept of likelihood that a real understanding of probability resides, and we must learn how to measure it.

The system of transportation is not coherent; it is not treated as integral. Roads compete with with railroads and airlines in chaotic fashion, and at immense cost to the nation.

Management problems are not respecters of the company organization, nor of the talents of the people appointed to solve them.

Too close a view may interfere with one's grasp of an overall problem or concept.

A stochastic process is about the results of convolving probabilities-which is just what management is about, as well.

It is terribly important to appreciate that some things remain obscure to the bitter end.