I learned about a lot of things in medical school, but mortality wasn't one of them.

Practice is funny that way. For days and days, you make out only the fragments of what to do. And then one day you've got the thing whole. Conscious learning becomes unconscious knowledge, and you cannot say precisely how.

Just using a checklist requires [doctors] to embrace different values from ones we've had, like humility, discipline, teamwork.

We yearn for frictionless, technological solutions. But people talking to people is still the way norms and standards change.

One of the consequences of if the Affordable Care Act is repealed, is that all of us now are at risk of being a preexisting - of having a preexisting condition waiting to happen. Life, increasingly, is a preexisting condition waiting to happen, now that we have more and more of this data available.

The evidence is that people who enter hospice don't have shorter lives. In many cases they are longer.

The Affordable Care Act also offered protections that allow for preexisting conditions, as people know, that you're provided coverage and you can maintain steady coverage. And that's an important part of being able to stay in care and do better over the long run.