It was unnerving, the way she could go from cool efficiency to sarcastic to sweet within the space of thirty seconds. I found it very manipulative and controlling. It put the other person constantly on-guard. And it was extremely intimidating because you never knew when she was going to snap. I made a mental note to refine these skills within myself.

The secret to being a writer is that you have to write. It's not enough to think about writing or to study literature or plan a future life as an author. You really have to lock yourself away, alone, and get to work.

My instinct was always have your gun in your hand. Especially when you are telling somebody to do something. But, in fact, the police academy discourages this. They feel your gun should rarely, if ever, be brought out of its holster. Most certainly not when children are involved, which is exactly when I saw myself using my gun most often. A truant teenager loitering outside a movie theater is going to be far more motivated to return to school when he has the barrel of a .45 pressed against his cheek.

Tracy, the leader of the CDH group, looks at me with eyes that seem to belong to someone three times her age. It's something beyond wisdom, all the way to insanity and back. It's like her eyes are scarred from all the things she's seen.

Saying just the right thing after a considerable, awkward pause is far less effective than saying the wrong thing with perfect timing. I'm telling you.

Real optimism is not the pep talk you give yourself. It is earned through the labor involved in emotional housekeeping.

I was in advertising for years. That was cushy, you know? It's pretty cushy in a lot of ways, but I hated it.