I was an executive running a pretty substantial group before becoming CEO, and I had no idea what it was like. When something goes wrong, people say, 'It's all your fault.' Your reaction is, 'It's not my fault.' But what do you mean? I was the founder, I hired everybody in the company, I was managing it.

The right answer on raises is you have to be formal. You have to be formal to save your own culture.

In Silicon Valley, when you're a private company, the entrepreneur can do no wrong.

The bigger you get, the harder this gets because the more aggressive the people working for you are.

You can take somebody's job, you have to take their job, but you don't have to take their dignity.

As companies move to web-based computing they get a lot more servers, which are difficult to manage and control. All kinds of problems can arise - security, quality and worms.

If you have never done the job, how do you know what to want?