Generally the reason they fail in the job is, you made some mistake in the hiring process in that you didn't match... them to the needs of your company accurately enough. That's the #1 reason this fails. And that's generally a good place to start: Here's where we are and here's what I didn't recognize about us and about you when I made the decision, and now it is what it is.

The most important thing you can learn as CEO- one of the hardest things to do is, you have to discipline yourself to see your company... through the eyes of the people that you're working through. Through the eyes of the employees, through the eyes of your partners... through the eyes of the people who you're not talking to and who are not in the room.

Note to self: It’s a good idea to ask, “What am I not doing?

Your employees know each other better than they know you.

As a company grows, communication becomes its biggest challenge.

It's quite possible for an executive to hit her goal for the quarter by ignoring the future.

It turns out that is exactly what product strategy is all about—figuring out the right product is the innovator’s job, not the customer’s job.