Relationships built from a business do better than the reverse.

In my experience as CEO, I found that the most important decisions tested my courage far more than my intelligence.

There are no shortcuts to knowledge, especially knowledge gained from personal experience. Following conventional wisdom and relying on shortcuts can be worse than knowing nothing at all.

It's quite possible for an executive to hit her goal for the quarter by ignoring the future.

The primary thing that any technology startup must do is build a product that's at least 10 times better at doing something than the current prevailing way of doing that thing. Two or three times better will not be good enough to get people to switch to the new thing fast enough or in large enough volume to matter.

Sometimes an organization doesn’t need a solution; it just needs clarity.

The right answer on raises is you have to be formal. You have to be formal to save your own culture.