Relationships built from a business do better than the reverse.

It's pretty clear that [customers] know what their budgets are now, and what they want to spend it on.

The person they're working with, is going to be the person they'll know more. So if that person leaves, they're going to go - well, should have I left too? What did they get and how does that compare to my deal.

Sometimes an organization doesn’t need a solution; it just needs clarity.

I think theres a lot to be said about just enjoying your work. It can be very contrived when people say their work is for the good of mankind.

Early in my career as an engineer, I’d learned that all decisions were objective until the first line of code was written. After that, all decisions were emotional.

Leadership is hard to train on.