The bigger you get, the harder this gets because the more aggressive the people working for you are.

The right answer on raises is you have to be formal. You have to be formal to save your own culture.

Don't punk out and don't quit.

There are no shortcuts to knowledge, especially knowledge gained from personal experience. Following conventional wisdom and relying on shortcuts can be worse than knowing nothing at all.

Startup CEOs should not play the odds. When you are building a company, you must believe there is an answer and you cannot pay attention to your odds of finding it. You just have to find it. It matters not whether your chances are nine in ten or one in a thousand; your task is the same.

If you have never done the job, how do you know what to want?

There are no silver bullets.