If you want toget the most outof a sketch, youneed to leave bigenough holes forthe imaginationto fit in.

The diversity of web browsers tomorrow will match the diversity of ink browsers (aka paper) today

If you want toget the most outof a sketch, youneed to leave bigenough holes forthe imaginationto fit in.

The fundamental thing about sketching is that it isabout asking not telling

Always be a beginner at something.

My thesis [is] that in order to design a tool, we must make our best efforts to understand the larger social and physical context within which it is intended to function

Our job is not to answer questions, its to ask the right questions...that get us to the right answer.