The diversity of web browsers tomorrow will match the diversity of ink browsers (aka paper) today
Always be a beginner at something, and always be in love with what you are beginning.
The experience is about how we get there, not the landing place.
My thesis [is] that in order to design a tool, we must make our best efforts to understand the larger social and physical context within which it is intended to function
If I can see it, it's a failure
Our job is not to answer questions, its to ask the right questions...that get us to the right answer.