Always be a beginner at something, and always be in love with what you are beginning.
The fundamental thing about sketching is that it isabout asking not telling
Always be a beginner at something.
My thesis [is] that in order to design a tool, we must make our best efforts to understand the larger social and physical context within which it is intended to function
The experience is about how we get there, not the landing place.
Our job is not to answer questions, its to ask the right questions...that get us to the right answer.