The diversity of web browsers tomorrow will match the diversity of ink browsers (aka paper) today

My thesis [is] that in order to design a tool, we must make our best efforts to understand the larger social and physical context within which it is intended to function

The only way to engineer the future tomorrow is to have lived in it yesterday.

The fundamental thing about sketching is that it isabout asking not telling

Ultimately, we are deluding ourselves if we think that the products that we design are the ‘things’ that we sell, rather than the individual, social and cultural experience that they engender, and the value and impact that they have. Design that ignores this is not worthy of the name.

If I can see it, it's a failure

Our job is not to answer questions, its to ask the right questions...that get us to the right answer.