The diversity of web browsers tomorrow will match the diversity of ink browsers (aka paper) today

If you want toget the most outof a sketch, youneed to leave bigenough holes forthe imaginationto fit in.

Our job is not to answer questions, its to ask the right questions...that get us to the right answer.

If history is any indication, we should assume that any technology that is going to have a significant impact over the next 10 years is already 10 years old!

My thesis [is] that in order to design a tool, we must make our best efforts to understand the larger social and physical context within which it is intended to function

The fundamental thing about sketching is that it isabout asking not telling

The only way to engineer the future tomorrow is to have lived in it yesterday.