Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

In today's global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it's "innovate or die"!

Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.

The role of any exceptional facilitator or consultant is to work themselves out of a job.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

Social media can work to a CEO's advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace. In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.

Often we will learn more from our failures than we do from our successes.