People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

The role of any exceptional facilitator or consultant is to work themselves out of a job.

Often we will learn more from our failures than we do from our successes.

In the best organizations, love is the real "pixie dust."

The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational "Dream" or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.

An idea becomes great when it becomes tangible.

Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.