People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

Vision without execution is like a plane without wings, or Dumbo without ears, it just won't fly.

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

In the best organizations, love is the real "pixie dust."

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

The role of any exceptional facilitator or consultant is to work themselves out of a job.

The key is to make sure you are doing the "right things" before you worry about doing things "right".