Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.

In today's global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it's "innovate or die"!

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

The role of any exceptional facilitator or consultant is to work themselves out of a job.

Often we will learn more from our failures than we do from our successes.

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

Recognize that millennials' personal long-term goals may have nothing to do with their organizations' long-term goals. Discover and facilitate their long-term goals, and they will be more inclined to help their organizations achieve success.