Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.

Productivity starts with doing the right things.

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

Storyboarding is what I call an "idea landscape" - one that can help unleash creativity, improve communication, and identify practical solutions to complex problems. The beauty of storyboarding is that ideas from an entire team are harnessed, not just those from the extroverts or vocal members.

Habits grow from obtaining knowledge, attitude and skills.

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

When values are deeply embedded within an organization, they seldom change.