The key is to make sure you are doing the "right things" before you worry about doing things "right".

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.

In the long run, it costs more to provide poor rather than good service.

Habits grow from obtaining knowledge, attitude and skills.

Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these "loves" in his company. Each of these factors is critical to achieving success in any organization.

Social media can work to a CEO's advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace. In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.