The key is to make sure you are doing the "right things" before you worry about doing things "right".

Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers. Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.

I would advise any startup to take the time to define their unique culture and work at making it a reality.

Habits grow from obtaining knowledge, attitude and skills.

In today's global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it's "innovate or die"!

Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation. Attitude is the desire to transform our knowledge into skills and ultimately into habits.

The key is to make sure you are doing the "right things" before you worry about doing things "right".