The key is to make sure you are doing the "right things" before you worry about doing things "right".

The role of any exceptional facilitator or consultant is to work themselves out of a job.

Organizational culture begins in HR. This means to hire for attitude and train for skill.

In the long run, it costs more to provide poor rather than good service.

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.