Organizational culture begins in HR. This means to hire for attitude and train for skill.

Social media can work to a CEO's advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace. In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.

Habits grow from obtaining knowledge, attitude and skills.

The role of any exceptional facilitator or consultant is to work themselves out of a job.

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

Storyboarding is what I call an "idea landscape" - one that can help unleash creativity, improve communication, and identify practical solutions to complex problems. The beauty of storyboarding is that ideas from an entire team are harnessed, not just those from the extroverts or vocal members.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.