Organizational culture begins in HR. This means to hire for attitude and train for skill.

Vision without execution is like a plane without wings, or Dumbo without ears, it just won't fly.

For almost 100 years, The Walt Disney Company has had a variety of leaders. Even though it has been hard for some of these leaders to maintain their focus, the Company has been successful in remaining true to Walt's original direction to create the finest in family entertainment.

In the long run, it costs more to provide poor rather than good service.

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

One of the reasons for The Walt Disney Company's long- term success is really the first of Dr. Deming's famous points, "create constancy of purpose." In his professional career, Walt's major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.