My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
Bill CapodagliThe key is to make sure you are doing the "right things" before you worry about doing things "right".
Bill CapodagliIf your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
Bill CapodagliOne of the reasons for The Walt Disney Company's long- term success is really the first of Dr. Deming's famous points, "create constancy of purpose." In his professional career, Walt's major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.
Bill Capodagli