Habits grow from obtaining knowledge, attitude and skills.

Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these "loves" in his company. Each of these factors is critical to achieving success in any organization.

The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational "Dream" or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.

Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.

When values are deeply embedded within an organization, they seldom change.

There is an old Indian saying, "When legends die, dreams end. When dreams end, there is no more greatness." Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.

The role of any exceptional facilitator or consultant is to work themselves out of a job.