Virtually every company will be going out and empowering their workers with a certain set of tools, and the big difference in how much value is received from that will be how much the company steps back and really thinks through their business processes, thinking through how their business can change, how their project management, their customer feedback, their planning cycles can be quite different than they ever were before.
Bill GatesThe two areas that are changing... are information technology and medical technology. Those are the things that the world will be very different 20 years from now than it is today.
Bill GatesWhen you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".
Bill Gates