Software substitution, whether it's for drivers or waiters or nurses ... it's progressing. ... Technology over time will reduce demand for jobs, particularly at the lower end of skill set. ... 20 years from now, labor demand for lots of skill sets will be substantially lower. I don’t think people have that in their mental model.

The need to communicate effectively with your customers will come up again and again.

The idea that you encourage companies to take their innovative thinkers and think about the most needy - even beyond the market opportunities - that's something that appropriately ought to be done.

Virtually every company will be going out and empowering their workers with a certain set of tools, and the big difference in how much value is received from that will be how much the company steps back and really thinks through their business processes, thinking through how their business can change, how their project management, their customer feedback, their planning cycles can be quite different than they ever were before.

You have to have a certain realism that government is a pretty blunt instrument and without the constant attention of highly qualified people with the right metrics, it will fall into not doing things very well.

Playing Bridge is a pretty old fashioned thing in a way that I really like... I do the dishes every night - other people volunteer but I like the way I do it.

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