Eradications are special. Zero is a magic number. You either do what it takes to get to zero and you're glad you did it; or you get close, give up and it goes back to where it was before, in which case you wasted all that credibility, activity, money that could have been applied to other things.

We are in the throes of a transition where every publication has to think of their digital strategy.

Here at work we're all just trying to get a job done. My people have the confidence of their convictions and they know their skills. And that occupies most of my time.

We're at the point now where the challenge isn't how to communicate effectively with e-mail; it's ensuring that you spend your time on the e-mail that matters most.

I could name about a dozen paths, and you'd like to have a whole bunch of research on all those paths, and then, eventually, at least four to five companies with really significant financing try and get to big scale, going down and really trying to prove it out.

Think of business as a good game. Lots of competition and a minimum of rules. You keep score with money.

There's nobody getting rich writing software that I know of.